Customer Testimonials

⭐ 1 Star — Absolutely Terrible Customer Service and Communication I dropped my truck off at South Charlotte Chevrolet on Tuesday for a warranty repair, and the experience has been nothing short of frustrating and unacceptable. Since dropping it off, I’ve been passed between THREE different service advisors. From what I understand, the first advisor no longer even works there. Regardless of the circumstances, the complete lack of communication, organization, and accountability has been astonishing. To make matters worse, no loaner vehicle was made available until late Friday, despite my truck being in their possession since Tuesday for a warranty repair. By ... Read More

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Google - Nov 7, 2026

⭐ 1 Star — Absolutely Terrible Customer Service and Communication I dropped my truck off at South Charlotte Chevrolet on Tuesday for a warranty repair, and the experience has been nothing short of frustrating and unacceptable. Since dropping it off, I’ve been passed between THREE different service advisors. From what I understand, the first advisor no longer even works there. Regardless of the circumstances, the complete lack of communication, organization, and accountability has been astonishing. To make matters worse, no loaner vehicle was made available until late Friday, despite my truck being in their possession since Tuesday for a warranty repair. By that point, I had already arranged for someone to pick me up because I was tired of waiting for loaner vehicle approval. Being without my truck for days with virtually no communication or transportation assistance is simply unacceptable. Throughout this entire ordeal, I’ve had to chase down updates myself. Nobody proactively contacts me, nobody seems to take ownership of the situation, and getting someone to return a phone call is apparently too much to ask. Now it’s Saturday, and I’ve wasted practically my entire day trying to get an update on my truck. No updates, no returned calls, and absolutely no sense of urgency or concern for the customer. I completely understand that vehicle repairs, especially warranty repairs, can take time. What I cannot understand or excuse is the complete failure to communicate with a customer who has entrusted this dealership with their vehicle. When you take your Chevrolet truck to a Chevrolet dealership for warranty service, you expect a certain level of professionalism, organization, and customer care. Unfortunately, South Charlotte Chevrolet has failed miserably in all three areas. I shouldn’t have to beg a dealership for updates on my own vehicle, wait nearly four days for a loaner to even become available, or spend my Saturday trying to get someone to return a phone call. This has been one of the worst dealership service experiences I’ve ever had. Extremely disappointed, and unless something changes dramatically, I would strongly recommend taking your vehicle elsewhere for service. South Charlotte Chevrolet, you really need to do better.

Go see Tucker! He did an amazing job helping me with my new Silverado Trail Boss. He treated me with nothing but class and respect throughout the entire process. Truly a professional who goes above and beyond. Highly recommend!

Hugens is a exceptional service advisor providing world class customer service every time I go there for service Hugens explain everything in detail and his approach is genuine and true

Denys is an amazing service advisor who truly knows how to take care of his customers! His professionalism, friendly attitude, and attention to detail made my experience a great one. He was very informative, answered all my questions, and made sure everything was handled in a timely manner. I especially appreciated how honest and straightforward he was throughout the process. It’s refreshing to receive this level of customer service. Denys is definitely someone you can count on, and I highly recommend him!

Very friendly crew and great customer service, Thank you 🙏🏻

Bernardo was fantastic and helped me on my service, totally recommend him. Thanks

(Translated by Google) For any needs you may have, you can contact Mr. Bernardo Alvarado; he provides excellent and friendly service. (Original) Para cualquier necesidad que tengan se pueden avocar o dirigir al señor Bernardo Alvarado, muy buena atención y muy amable.buen servicio

(Translated by Google) Bernardo, thank you for your excellent help, you're the best! (Original) Bernardo gracias por tu excelente ayuda el mejor

(Translated by Google) Bernaldo is always available to help, thank you, he's the best! (Original) Bernaldo siempre esta disponible para ayudar gracias el mejor

(Translated by Google) Always ask for Bernaldo, he's the best. Thank you for always helping us. (Original) Siempre preguntar por Bernaldo el mejor gracias por ayudarnos siempre

Chris in service was of great help, highly recommend!!

I am always hesitant to use dealerships for repairs but Chris in service exceeded all expectations!! He was great.

Mr. Hugens was my service advisor and he was very helpful and funny. Very knowledgeable and outgoing. I will definitely be back with my vehicles!

Denys provided outstanding customer service from start to finish! He was friendly, professional, and made the entire service experience easy and convenient. He took his time explaining everything and made sure all my concerns were addressed. What stood out the most was his positive attitude and willingness to go the extra mile to help. It’s clear that Denys takes pride in his work and truly values his customers. I couldn’t have asked for a better service advisor. Definitely a five-star experience!

Mr. Hugens did a great job assisting me. Highly recommend

I went in because of an issue with my car, and Hugens B was fantastic. He truly listened to my concerns and assured me that the team would get to the bottom of the problem. While I was waiting, he was so great at his job that I ended up looking at new vehicles! I was definitely tempted to buy one, and I might just be back soon.

I get my Tahoe serviced at this dealership and deal with Hugens for my services. Communication is always prompt and easy to understand. Prices for services seem fair as well. I am a very busy person and appreciate that Hugens and the team always respect my time. Don’t hesitate to schedule an appointment!!

Denys Sanchez at Chevy Service Department is someone who makes a great impression! He’s approachable, easy to communicate with, and speaks Spanish!! Definitely recommend.

Excellent customer service from Denys! From the moment I arrived, he was welcoming, respectful, and attentive to my needs. He took the time to answer all my questions and made sure I understood everything about my vehicle’s service. His professionalism, communication, and attention to detail really stood out. It’s not often you come across someone who genuinely cares about providing a great customer experience. Denys definitely exceeded my expectations, and I would highly recommend him to anyone looking for reliable and quality service!

Chris Isaac in the service department is a great guy! He’s professional, friendly, responsive, and always willing to help. He’s someone you can count on to treat people right. Definitely recommend reaching out to Chris if your vehicle needs any service or routine maintenance

Chris Isaac at South Charlotte Chevrolet in the service department is super friendly and professional! He’s easy to talk to, helpful, and genuinely cares about making people feel comfortable. Definitely appreciate his positive attitude!

I had a great experience working with Denys as my service advisor! He was extremely professional, knowledgeable, and helpful throughout the entire process. He made sure everything was explained clearly, kept me updated, and went above and beyond to provide excellent customer service. Denys made the whole experience smooth and stress-free. I truly appreciate his patience, honesty, and dedication to making sure I was taken care of. I highly recommend asking for Denys if you want outstanding service!

Chris in service is the best. He is conscientious and dependable.

Allysa took good care of my vehicle. And in a timley manner. Off the enjoy my weekend

Excellent experience. Juan Dela Torre helped us find the perfect truck for us. If you are looking for a vehicle, go see him!

Thank you for your help. Angel Lopez was the right guy to go too, very helpful with everything. 2026 chevy silverado ready to rideee

(Translated by Google) Angel Lopez is the best, he explained everything to me just like the reviews say. (Original) Angel Lopez is el mejor me explicó todo como dice el los reviews

Huggins made it fast and easy! Highly recommend.

I had a great experience purchasing my vehicle at South Charlotte Chevrolet. Juan Dela Torre was professional, courteous, and helpful throughout the process. He made everything straightforward and answered my questions. I appreciate his assistance and would recommend working with him.

Stacy has been my rep for many years. Always takes care of my Tahoe and keeps me informed and makes sure I know what’s going on at all times.

Very disappointing experience with the service department. I spoke with Chris Issac and was quoted $1,641 out the door for an EGR valve replacement, including parts and labor. I was assured an itemized estimate would be emailed to me so I could proceed with the repair. Unfortunately, after several days and multiple attempts to follow up, I have yet to receive the estimate. My calls have been repeatedly transferred or left unanswered, and no other service advisor has been able to assist. For a repair of this cost, I expected a higher level of professionalism, communication, and customer service. The lack ... Read More

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Google - Oct 24, 2026

Very disappointing experience with the service department. I spoke with Chris Issac and was quoted $1,641 out the door for an EGR valve replacement, including parts and labor. I was assured an itemized estimate would be emailed to me so I could proceed with the repair. Unfortunately, after several days and multiple attempts to follow up, I have yet to receive the estimate. My calls have been repeatedly transferred or left unanswered, and no other service advisor has been able to assist. For a repair of this cost, I expected a higher level of professionalism, communication, and customer service. The lack of follow-through has been frustrating and has unnecessarily delayed the repair process. Overall, a disappointing customer service experience

(Translated by Google) I want to thank Vanessa and Juan from Chevi because they provided excellent service, great charisma, and outstanding customer care. They made my day by delivering my car home. (Original) Quiero agradecer a. Vanessa y a Juan de la Chevi por que tuvieron una muy buena atención muy buen carisma excelente atención al cliente te hacen el dia mas feliz al llevarte tu carrito a casa

(Translated by Google) Juan did a good job, he helped me throughout the entire process and was attentive. (Original) Juan hizo un buen trabajo me ayudo en todo el proceso y estaba pendiente .

Go see Rayvon Johnson today he got my mom in the truck she wanted he is very professional and knowledgeable and respectful , he took his time and got everything done ! I really appreciate him !

Juan Dela Torre was very helpful took his time and paid attention to our needs answered questions we were unsure about and was a great help overall

(Translated by Google) Angel Lopez is good at what he does!!! He got me a really low interest rate!!! (Original) Angel Lopez es bueno en lo que hace!!! me consiguió un interés bien bajo !!!

(Translated by Google) Angel Lopez. Excellent help, he provided me with very good information and attention. (Original) Angel Lopez. Excelente ayuda me brindó muy buena información y atención

My Brother Ray was amazing. Very professional and engaging! He needs 10⭐️ Will recommend him to anyone looking for a car.

Stacey Smith does an excellent job servicing our fleet here at Siteworks. He is very responsive, knowledgeable, and always keeps us informed of repairs along the way. Highly recommend.

Got my oil changed today. Stacy Smith always gets me in and out. Little to no waiting. I love that I can get everything done at once.

(Translated by Google) Very grateful to Juan de la Torre. For his very kind and professional customer service, thank you very much 👌🙏🏼 (Original) Muy agradecido con Juan de la Torre. Por su atención al cliente muy amable y profesional en su trabajo muchas gracias 👌🙏🏼

(Translated by Google) They're a scam. They told me my car was 32 months for 60, and then they said it was 84 months and 59,000. They're a scam. I asked them several times if it was 60 months, and the translator said yes, it was 60 months. They never told me it was 84 months, much less 59,000. They never told me that, and now they're saying it's 59,000 and that I already signed the contract. They're a scam. I even left my car with them. They tricked me. I haven't even had the car for two months. They totally deceive you. (... Read More

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Google - Oct 14, 2026

(Translated by Google) They're a scam. They told me my car was 32 months for 60, and then they said it was 84 months and 59,000. They're a scam. I asked them several times if it was 60 months, and the translator said yes, it was 60 months. They never told me it was 84 months, much less 59,000. They never told me that, and now they're saying it's 59,000 and that I already signed the contract. They're a scam. I even left my car with them. They tricked me. I haven't even had the car for two months. They totally deceive you. (Original) Son una estafa me dijeron que mi carro eran 32 por 60 y des pues me salieron que eran 84 mese y que eran 59 mil son una estafa y los que y yo le pregunté varias beses si eran 60 meses y el que me tradujo me dijo que si que eran 60 meses nunca me dijeron que eran 84 meses y muchos menos que eran 59 nunca me dijeron eso y ahora me dicen que son 59 y que ya yo firme el contrato son una estafa asta mi carro le dejé me engañaron no tengo ni 2 meses con el carro te engañan total mente

I was told to bring my truck in for a recall but they kept my truck all then told me they didn’t have the part to make the repair

Juan was great. I worked with him the first time, but it wasn’t exactly what I wanted. During that month, he checked on me periodically. It happens the perfect vehicle came available at the perfect time! He reached out and everything fell into place. I appreciate all the work Juan did, he definitely went over and beyond when didn’t have to.

Rayvon had exceptional service with us as we leased our 3rd car I would definitely recommend him to any family member or friend that was possibly looking to trade in their car here at Chevy. What an infectious spirit he has and his patience was impeccable.

I have used South Charlotte Chevy service for years for my personal and work vehicles. Now my son is a driver and he uses them as well. Stacy Smith has always been fantastic. Always a great experience!!!

(Translated by Google) Angel Lopez is excellent at sales. I bought my vehicle at midnight! (Original) Angel lopez es excellent en ventas . Compré mi vehículo a media noche !!!

(Translated by Google) Angel Lopez helped my friend close a deal until 12 pm. Thank you, Angel. (Original) Ángel López ayudo a mi amigo a cerrar un trato hasta las 12 pm. Gracias Ángel

The only reason I come here is for Stacey Smith! Great turn around and always a good attitude!

This was the first time I took my car for service and they exceeded expectations. Jack the Service Advisor was knowledgeable about my vehicle. The service was completed efficiently and on a timely basis. It is nice to see a business that is truly customer focused. I will bring my car here for service on a regular basis. Thanks for a job well done.

Stacey Smith has been my Service Advisor for a couple decades now thru several Suburbans. He always does a great job.

When I bought the car here, I purchased an all-inclusive warranty covering up to 100,000 miles, but my car has a recurring issue. I think I’ve been back here over twenty times; every time, they gave me a different story and didn't fix the car—nor do they want to, since I’ve already paid for the warranty. They’re just waiting for the warranty to expire before they finally tell me what the problem is. I’m fed up with this behavior, so I’m cancelling the warranty and getting the car repaired elsewhere. Take my advice: don’... Read More

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Google - Sep 15, 2026

When I bought the car here, I purchased an all-inclusive warranty covering up to 100,000 miles, but my car has a recurring issue. I think I’ve been back here over twenty times; every time, they gave me a different story and didn't fix the car—nor do they want to, since I’ve already paid for the warranty. They’re just waiting for the warranty to expire before they finally tell me what the problem is. I’m fed up with this behavior, so I’m cancelling the warranty and getting the car repaired elsewhere. Take my advice: don’t buy the warranty when purchasing a car here. Today is my last day here; I’m picking up my car, cancelling the warranty, and leaving.

Made an appointment for today - only to show up and be told the tech won’t be here until Monday. So incompetent - waste of time.

Very Disappointed With South Charlotte Chevrolet We have been extremely disappointed with our experience at South Charlotte Chevrolet. Since April of this year, we have repeatedly taken our vehicle back because of the same ongoing problem. Each time, we were given a different explanation or told to bring the vehicle back again. Now, after dealing with this issue since April, we are being told that the vehicle needs a motor/engine. At this point, we have serious concerns about the diagnoses we have been receiving because the problem has continued despite multiple visits. We have spent far too much money ... Read More

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Google - Aug 13, 2026

Very Disappointed With South Charlotte Chevrolet We have been extremely disappointed with our experience at South Charlotte Chevrolet. Since April of this year, we have repeatedly taken our vehicle back because of the same ongoing problem. Each time, we were given a different explanation or told to bring the vehicle back again. Now, after dealing with this issue since April, we are being told that the vehicle needs a motor/engine. At this point, we have serious concerns about the diagnoses we have been receiving because the problem has continued despite multiple visits. We have spent far too much money trying to get this problem fixed, and we feel like we keep being sent back and forth without getting a clear answer or a permanent solution. Unfortunately, after everything we have experienced and the amount of money we have spent, we will not be returning to South Charlotte Chevrolet. This is not how we expected to be treated as long-time customers. 😡😡

As a mom, I just wanna warn others out there that they have an ant infestation so if they park your car in a certain area, it might have to be bombed because it’s been infested. The service department will not call you ahead of time to discuss. They will just go ahead and proceed to violate you and your family. I say this, as I have children that are small under the ages of seven that are in car seats and we’re not removed before they bombed the car. Nobody proceeded to pick up the phone at ... Read More

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Google - Jul 31, 2026

As a mom, I just wanna warn others out there that they have an ant infestation so if they park your car in a certain area, it might have to be bombed because it’s been infested. The service department will not call you ahead of time to discuss. They will just go ahead and proceed to violate you and your family. I say this, as I have children that are small under the ages of seven that are in car seats and we’re not removed before they bombed the car. Nobody proceeded to pick up the phone at any point during this process when they didn’t play the tape all the way through and think about what would happen when they voided my car seat warranties Nor the less my children’s health and their chronic health conditions due to respiratory issues. I would highly consider taking your car there unless you can babysit it ahead of time because they do not care its profits before people and families most importantly. User buyer beware!!!!

I’ve taken my truck in multiple times for transmission issues. They have yet to follow back up with me. Used to be pretty good dealership for Service now you just can’t count on them. They don’t follow through.

I scheduled a transmission fluid change on my 2024 malibu, I show up for my appointment and the lady goes to sign me in an says oh they dont do transmission fluid changes on your car it doesn't ever need changed. I didnt know better at the time so I leave and then they start calling me saying I didnt show up? I had a weird feeling about the whole thing so I called Rick Hendrick Chevrolet and tell them what happened and he laughs and goes what that makes no sense, I booked and got my service done the ... Read More

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Google - Jul 29, 2026

I scheduled a transmission fluid change on my 2024 malibu, I show up for my appointment and the lady goes to sign me in an says oh they dont do transmission fluid changes on your car it doesn't ever need changed. I didnt know better at the time so I leave and then they start calling me saying I didnt show up? I had a weird feeling about the whole thing so I called Rick Hendrick Chevrolet and tell them what happened and he laughs and goes what that makes no sense, I booked and got my service done the next morning, Rick Hendrick Chevy also fixed my recall that you guys said there was no fix to also

This was the worst experience I have ever had from a dealership. Tristian refused to transfer me to Owner or tell me who is the owner so I can tell them how I was treated. I was lied to and they ran my credit for no reason. I was called today by Dj expressing he had great news on the vehicle that I was interested in then I did the credit application. I was told by Dj he would contact me about the deal. Never got that call back until I called him back then I was told he’s ... Read More

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Google - Jul 24, 2026

This was the worst experience I have ever had from a dealership. Tristian refused to transfer me to Owner or tell me who is the owner so I can tell them how I was treated. I was lied to and they ran my credit for no reason. I was called today by Dj expressing he had great news on the vehicle that I was interested in then I did the credit application. I was told by Dj he would contact me about the deal. Never got that call back until I called him back then I was told he’s was headed to lunch he would call me back. Then I was told he’s was headed on a test drive with some the would call back. Finally when he called me back Dj stated the person who hadn’t identified his self with the bank was called and told they was about to see his vehicle and the person then got cleared to purchase the vehicle. So I was lied to about the availability then my credit was ran for a vehicle that was already sold so now I have a credit inquiry for no reason on my credit report. Then I called I was told I couldn’t get transferred or couldn’t know the owner name so I can tell him how they’re running the business. No understanding or no cares from Tristian who supposedly is a manager. Customer service wasn’t good communication was horrible and now I must proceed to the next step. You guys be careful when buying or purchasing from here. Currently I’m still waiting on a owner or someone who head in charge to contact me back. I wish I was warned about sharing my personal information with a dealership that take your legal information for a purchase on a vehicle that’s already sold. Why call me or take my information about a vehicle that’s already sold and put an inquiry on my credit for no reason at all I have screenshots and recordings so this matter can be handled accordingly. I guess the salesmen there treat women like this because they’re a woman. People be very careful and cautious before vehicle shopping here and still no call back from a owner or the head person in charge.

Adrian and Samantha made this a smooth transition from start to finish in helping my FIL get into the vehicle he likes and wanted. He and I had visited about 6 dealerships and this is where the dust settled.

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BEWARE - DISHONEST about suggested repairs. I took my Traverse into South Charlotte bc my A/C was out. They told me I had a leak somewhere (but couldn't pinpoint where) and said I needed a new front AND rear evaporator core. They also said they believed this would be the repair needed bc they have seen many traverses needing this done- I guess to try to convince me this was the issue. They quoted me nearly $6,000 for this. I went to get a 2nd opinion and the 2nd shop performed a dye test and confirmed I did NOT ... Read More

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Google - Jun 15, 2026

BEWARE - DISHONEST about suggested repairs. I took my Traverse into South Charlotte bc my A/C was out. They told me I had a leak somewhere (but couldn't pinpoint where) and said I needed a new front AND rear evaporator core. They also said they believed this would be the repair needed bc they have seen many traverses needing this done- I guess to try to convince me this was the issue. They quoted me nearly $6,000 for this. I went to get a 2nd opinion and the 2nd shop performed a dye test and confirmed I did NOT have a leak and just needed an Evac and Recharge of my A/C system which was a $700 repair. Disappointed by South Charlotte Chevy in that their suggestion felt very scammy and turned out to be entirely untrue.

Cam is a very rude sales manager. Subtly insulted me several times while I was trying to sell him my car at a price that was in his stated range and below the Autotrader recommended sale price and listings of similar vehicles, which he then said that price was not possible later.

(Translated by Google) I left my car on Thursday, June 4th, because of a check engine light. I didn't receive a diagnosis until Tuesday, and they kept telling me they couldn't provide a temporary vehicle until they had the results. I went back Friday, Saturday, and Monday, and they never resolved anything. When I told them I no longer wanted their service and wanted my car back, they finally started to care. I decided to continue with the service because the manager spoke with me and gave me a car while they fixed mine. They finally returned my ... Read More

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Google - Jun 12, 2026

(Translated by Google) I left my car on Thursday, June 4th, because of a check engine light. I didn't receive a diagnosis until Tuesday, and they kept telling me they couldn't provide a temporary vehicle until they had the results. I went back Friday, Saturday, and Monday, and they never resolved anything. When I told them I no longer wanted their service and wanted my car back, they finally started to care. I decided to continue with the service because the manager spoke with me and gave me a car while they fixed mine. They finally returned my car yesterday, Thursday, and it was dirty, unwashed, and completely untouched. I've been a customer since 2017. Terrible service. (Original) Deje mi carro el dia jueves 4 de junio por un check engine, hasta el martes no tuve respuesta del diagnostico, y me decian que no conseguian darme un vehiculo temporal hasta que tengan respuesta del diagnostico, fui viernes, sabado, lunes y nunca me solucionaron nada, cuando les dije que ya no queria su servicio y que me entreguen mi carro, ahi recien se preocupan por ayudarme y decidi seguir con el servicio porque el manager hablo conmigo y me dio un carro mientras arreglaban el mio, recien hasta ayer jueves me enyregaron mi carro, y me lo entregaron sucio, ain lavar sin nada, que yo he sido clienta desde 2017, pesimo servicio

I took my car to them it was cranking fine.The only issue was my radio kept coming on in off so it was killing my battery.I took it to one shop in which they diagnose the problem printed out what was wrong but said they couldn't fix it so I drive it to the Chevrolet Dealership.I told them I needed a body control module in gave them the diagnostic paper from the other shop.Told Chris the service guy I wanted a new module and I wanted the old one back which they even gave back.... Read More

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Google - Apr 30, 2026

I took my car to them it was cranking fine.The only issue was my radio kept coming on in off so it was killing my battery.I took it to one shop in which they diagnose the problem printed out what was wrong but said they couldn't fix it so I drive it to the Chevrolet Dealership.I told them I needed a body control module in gave them the diagnostic paper from the other shop.Told Chris the service guy I wanted a new module and I wanted the old one back which they even gave back.They wanted to do their our diagnostic but they said the car had to go dead before they can do it since it's no check engine light on.Note the car wouldn't go dead after days of waiting so I told them to just order the new one in put it on so Chris said ok.Then days goes by then he text saying the body control module they gave in was damaged so they had to order another one.Then the next one came in then they said that ones box was open so we're not taking a chance so they wanted to order another that makes 3.They put it on i gave my car back lights on my dash are on plus my radio is doing the exact same thing it was it that's the reason it needed the new body control module but now it want crank at all in the manger says it's my fault because they didn't diagnose my car.How when my car was cranking fine until I took it to them.The shop before them didn't have a issue with my car not cranking.I'm for sure taking them to federal court.

I recently purchased my second vehicle , and I couldn't be happier with the experience. My son Rayvon Johnson assisted me through the process, and I have to say he treated me just like any other customer, with professionalism, patience, and excellent customer service. He made everything smooth, answered all my questions, and ensured I felt confident in my purchase. It meant a lot to see his dedication and work ethic firsthand. I would absolutely give him more than five stars if I could. Highly recommend!

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Sales manager said I could test drive a car on the phone. I drive 20 minutes, spend 20 minutes looking at the car and then get told “we don’t do test drives”. I get the policy but don’t lie to your customers on the phone

If I could leave negative stars, I would. Let’s start with the salesperson, Nayeli Montes. Terrible salesperson. Go to her if you don’t want good service, if you want to continuously be put on the back burner, and if you want the vehicle sold out from under you. Nayeli continuously put me off and when I would reach out she was also SO busy with other customers. I asked multiple times to put down a deposit on the truck and Nayeli said it would be a $500 refundable deposit. I asked how I could pay that deposit and she ... Read More

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Google - Apr 22, 2026

If I could leave negative stars, I would. Let’s start with the salesperson, Nayeli Montes. Terrible salesperson. Go to her if you don’t want good service, if you want to continuously be put on the back burner, and if you want the vehicle sold out from under you. Nayeli continuously put me off and when I would reach out she was also SO busy with other customers. I asked multiple times to put down a deposit on the truck and Nayeli said it would be a $500 refundable deposit. I asked how I could pay that deposit and she kept putting me off. The numbers came back yesterday afternoon and they looked good. I agreed to them. The finance department said they needed to update the taxes for my specific state and they’d send it back over asap. I waited for the numbers. Contacted Nayeli the next morning. No response. Tried her again that afternoon. No response. Then 26 hours later I get a text that says “we sold the truck last night, sorry. Is there anything else you’re interested in?”. Nope! I’ll never do business with you or your dealership. So again choose this dealership if you hate yourself and want to be treated like a number, not an actual client. I could go on and on about how bad she was. Just do yourself a favor and stay away. ***Update - GM called trying to gain additional information and an understanding of what happened. Being that my conversations were with the sales agent via her personal phone, he doesn’t have full access to everything. GM said he would call back when he gathered all available information. Will update further once that happens.

If I could leave negative stars, I would. Let’s start with the salesperson, Nayeli Montes. Terrible salesperson. Go to her if you don’t want good service, if you want to continuously be put on the back burner, and if you want the vehicle sold out from under you. Nayeli continuously put me off and when I would reach out she was also SO busy with other customers. I asked multiple times to put down a deposit on the truck and Nayeli said it would be a $500 refundable deposit. I asked how I could pay that deposit and she ... Read More

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DealerRater - Apr 22, 2026

If I could leave negative stars, I would. Let’s start with the salesperson, Nayeli Montes. Terrible salesperson. Go to her if you don’t want good service, if you want to continuously be put on the back burner, and if you want the vehicle sold out from under you. Nayeli continuously put me off and when I would reach out she was also SO busy with other customers. I asked multiple times to put down a deposit on the truck and Nayeli said it would be a $500 refundable deposit. I asked how I could pay that deposit and she kept putting me off. The numbers came back yesterday afternoon and they looked good. I agreed to them. The finance department said they needed to update the taxes for my specific state and they’d send it back over asap. I waited for the numbers. Contacted Nayeli the next morning. No response. Tried her again that afternoon. No response. Then 26 hours later I get a text that says “we sold the truck last night, sorry. Is there anything else you’re interested in?”. Nope! I’ll never do business with you or your dealership. So again choose this dealership if you hate yourself and want to be treated like a number, not an actual client. I could go on and on about how bad she was. Just do yourself a favor and stay away.

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Friendly and accommodating. They told me up front that it would take several hours and offered a free ride home. I will return in the future.

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I was able to get my car in and out within a short period of time. Online scheduling was simple and quick. Jerry B is always on top of his game, he’s so impressive! He truly goes above and beyond for his customers and it’s clear to see. He takes pride in his work just the way he presents himself, professionally and with great customer service at the forefront. I love this dealership!

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Small dealership, not recommended!

absolute worst purchase and experience. The finance manager denied me that Wil Vinson (the general manager for sales) was present today. I watched him as he was sitting chit chatting with other customers but of course had no time to speak with me. Aside from all that, the reason i even came here today is because the agency sold me what i thought was a new truck last december all to find out later on that it had been in an accident that the agency itself reported. I would like to thank David M. was nothing to nice and helpful ... Read More

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Google - Dec 20, 2025

absolute worst purchase and experience. The finance manager denied me that Wil Vinson (the general manager for sales) was present today. I watched him as he was sitting chit chatting with other customers but of course had no time to speak with me. Aside from all that, the reason i even came here today is because the agency sold me what i thought was a new truck last december all to find out later on that it had been in an accident that the agency itself reported. I would like to thank David M. was nothing to nice and helpful to me. I also feel as if he was being racist because he had time to speak with everyone else but me. i watched as customers came and left for hours. I have diabetes so i had to leave to have a bite. Do not buy with them. Check the carfax.

Amazing customer service and great service advisers very helpful and professional and good customer service

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Service area and employees are great but the noise my car was making (reason why I brought it in for service) hasn’t been addressed.

Just bought a brand new truck here last month. I worked out a deal over the phone with the salesman to pay in cash upon arriving with my certified check. He had failed to disclose some damage to the vehicle that needed to be fixed. However, we move forward because he assured me everything would be taken care of the very next week and provide me a rental vehicle however, that did not happen after I left. No one answered the phone took numerous amount of phone calls to get a hold of the general manager and he just kept ... Read More

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Google - Dec 8, 2025

Just bought a brand new truck here last month. I worked out a deal over the phone with the salesman to pay in cash upon arriving with my certified check. He had failed to disclose some damage to the vehicle that needed to be fixed. However, we move forward because he assured me everything would be taken care of the very next week and provide me a rental vehicle however, that did not happen after I left. No one answered the phone took numerous amount of phone calls to get a hold of the general manager and he just kept pushing it off to another person saying they would call me but never did so 2 1/2 weeks later eventually got a hold of someone finally got it fixed but the rental they gave me they took a deposit and have yet to return the deposit after returning the rental vehicle, it’s literally one thing after another with these people. Will never buy another vehicle from them

2 hours for an oil change with a scheduled appointment.

I’m extremely disappointed with the way I was treated. I was willing to work with them and even increased my down payment, but they made no effort to adjust the price of the vehicle I wanted or offer a fair value for my trade-in. They offered me over $4K less what another dealerships offered me. On top of that, they tried to charge a $699 protection package fee that made no sense on use vehicle, and acted as if waiving it was doing me a favor. They kept repeating my negative equity difference without even factoring in my down payment. ... Read More

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Google - Nov 14, 2025

I’m extremely disappointed with the way I was treated. I was willing to work with them and even increased my down payment, but they made no effort to adjust the price of the vehicle I wanted or offer a fair value for my trade-in. They offered me over $4K less what another dealerships offered me. On top of that, they tried to charge a $699 protection package fee that made no sense on use vehicle, and acted as if waiving it was doing me a favor. They kept repeating my negative equity difference without even factoring in my down payment. This is not how you treat customers, and certainly not how you earn their business.

Do not trade in your vehicle here. They will only offer you half of what it’s worth. Very disappointing considered we just bought another vehicle from them recently My truck is a black widow which is a $30000 package in itself… your trade in offer didn’t include any of those features.

I had the most disgusting experience! There service department is set up to scam you for repairs on your cat service. They will tell you things that are not to get money out of you. I took my car there because it ran hot, and they told me that my car needed a new motor, and wanted to charge me $10,000!!! When I took it from there to another mechanic and all it needed was a water pump. NEVER TAKE YOUR CAR THERE FOR REPAIRS BECAUSE THEY WILL LIE TO YOU AND FAR OVER CHARGE YOU!!!

Extremely disappointed with my experience at South Charlotte Chevrolet. I paid cash for a brand new 2026 Corvette, and the process was completely unprofessional. The salesperson never reviewed the features, argued with another salesperson during the deal, and the sales manager argued about why I should receive a second key. When I asked the finance manager about my tags, he laughed and said “90 days.” On top of that, they refused to honor the veteran/retirement discount that’s clearly advertised on their website. This is completely unacceptable customer service, especially for a high-value purchase.

Yesterday, I took my 2025 Chevrolet Silverado 3500HD DRW 4x4 to South Charlotte Chevrolet for its second scheduled maintenance, which included an oil and filter change, as well as tire rotation. When I dropped off the truck, I spoke with Jerry, who checked me in. I specifically asked if they knew the correct procedure for rotating the tires on a truck with my specifications. At first, he said it was not possible, but after I showed him a diagram with the proper rotation method, he went to consult with the shop and later told me they would proceed with the rotation. ... Read More

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Google - Aug 31, 2025

Yesterday, I took my 2025 Chevrolet Silverado 3500HD DRW 4x4 to South Charlotte Chevrolet for its second scheduled maintenance, which included an oil and filter change, as well as tire rotation. When I dropped off the truck, I spoke with Jerry, who checked me in. I specifically asked if they knew the correct procedure for rotating the tires on a truck with my specifications. At first, he said it was not possible, but after I showed him a diagram with the proper rotation method, he went to consult with the shop and later told me they would proceed with the rotation. Later that day, I was called to pick up my truck. Everything seemed fine until I noticed, after washing it, that the right front wheel rim, which had a distinctive mark, was now installed on the left side. This confirmed that the rotation had been done incorrectly: the front tires were simply swapped left-to-right, causing the tire to now roll in the opposite direction. This type of mistake leads to uneven wear and potential tread separation, which is extremely concerning given that this is a work truck that regularly carries heavy loads over long distances. Upon closer inspection, it also seemed that the rear tires had not even been touched, raising further doubts about whether a full rotation was performed at all. Unfortunately, when I discovered this issue it was close to 5 PM, and upon returning to the dealership I was told there were no mechanics available and no manager on site. Since they were closed the following Monday for Labor Day, I was left in a very difficult situation as I had to be on the road with loads scheduled that day. My only option was to take the truck to an outside shop (Pep Boys) to at least correct the front tires, which came at an additional cost. I requested that this expense be reimbursed by the dealership, since the mistake originated in their service department. I want to clarify that this review is not directed personally at Jerry, but rather at the service and shop management team. It is evident that the mechanics are not properly trained to service trucks of this type, and I strongly urge the dealership to ensure their technicians are adequately qualified to handle these situations in the future. I have always had courteous interactions with South Charlotte Chevrolet, even despite past issues, but this incident requires me to leave this review and formally request both an internal review of technician training and a timely reimbursement resolution.

Pushy sales while I get an oil change. Then got misquoted on my car appraisal.

I am Chris Riofski, GM Salary Retiree, (38) years of service at the former Wilmington, DE. xxx'y Plant. My cousin Joe Jordan purchased a 2025 Chevy Blazer at South Charlotte (NC) Chevrolet and had a great sales experience with Samantha Yepiz. I will let him convey this in his words. "Samantha never came to me with a hard-sell tactic-she simply had a conversation. I told her I only drive Toyotas, and she asked if I had ever driven an EV before? I said yes, and if I ever bought one, it would be a Tesla. She smiled and said, "... Read More

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DealerRater - Aug 20, 2025

I am Chris Riofski, GM Salary Retiree, (38) years of service at the former Wilmington, DE. xxx'y Plant. My cousin Joe Jordan purchased a 2025 Chevy Blazer at South Charlotte (NC) Chevrolet and had a great sales experience with Samantha Yepiz. I will let him convey this in his words. "Samantha never came to me with a hard-sell tactic-she simply had a conversation. I told her I only drive Toyotas, and she asked if I had ever driven an EV before? I said yes, and if I ever bought one, it would be a Tesla. She smiled and said, "Come over, let me show you a Chevrolet Blazer EV--a beautiful blue one". When she opened the door and said, "Get in". I was blown away by the stunning red leather interior. I absolutely loved it. I left to think about it, but on the last day of the month, she called me and invited me to come drive it. I did--and had to have it. Sam is the only reason I bought the Blazer EV. Her professionalism, kindness and warm personality that sealed the deal. She's so good that I have since bought a Trax and already planning my third Chevrolet purchase. Thank you, Samantha--you make car buying a joy.

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This is the WORST place I have EVERY BOUGHT A CAR. DO NOT buy a car from here or from the salesman-MO. He sold us the vehicle, but there is NO follow through. It's been 2 months and NO TAG! They will not return our calls! THEY KNOW WE ARE RIDING AROUND WITH AN EXPIRED TAG. WORST PLACE EVER

The customer service is good but as far as the mechanics, I’ve had my engine light on 5 times this year and I only get serviced at this location for the past 3 years. I have paid to get it fixed multiple times and it’s still on after I drive away. I unfortunately would not recommend due to lack of information on what’s going on internally with my vehicle, the mechanics not actually taking time to figure out the issue. I have been coming here for the past 3 years and it’s always something that is overlooked.

Wife came in for routine maintenance/oil change. Service advisor pushed for her to have three systems worked on that were not having problems and were not due per the schedule (transmission, brakes, and fuel systems). Not only was this service neither required nor due, now we are off schedule!

WARNING! ZERO STAR Service. Horrible post sale experience. Once they get you out the door you’re no longer important to the folks of South Charlotte Chevy. No registration provided for my new 2025 Silverado 2500HD for 2 months now. This has been an issue since the week after purchasing it in May! They do not send your information in to the DMV, and you run into problems with your insurance company. Call in to resolve the problem and you get passed off from dept. to dept. only to get someone’s voicemail, every time you call. The receptionist will finally get ... Read More

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Google - Jul 31, 2025

WARNING! ZERO STAR Service. Horrible post sale experience. Once they get you out the door you’re no longer important to the folks of South Charlotte Chevy. No registration provided for my new 2025 Silverado 2500HD for 2 months now. This has been an issue since the week after purchasing it in May! They do not send your information in to the DMV, and you run into problems with your insurance company. Call in to resolve the problem and you get passed off from dept. to dept. only to get someone’s voicemail, every time you call. The receptionist will finally get tired of you calling, and pushing you through to someone’s desk phone that she’ll find someone to talk to you. But you only get told what you want to hear and get nothing resolved. Was told the registration would be mailed 1 week ago after waiting for 1 month and a half. Well guess what? No registration in over a week of waiting. I urge anyone reading reviews for a new car purchase to read the lowest rated reviews for South Charlotte Chevy on here! I’m not the only one that has had bad customer service. Future buyers be warned!

We have bought two vehicles from this dealership within the last year. They are professional and made it easy for us! Rayvon was great when we purchased our brand new car and he was especially knowledgeable and helpful with the electronics and online features. We were sorry to hear he was no longer there when we went back with our son to purchase a truck, but Samantha Yepiz was there to save the day! She was so friendly and personable. She has even been very attentive to follow-ups via phone and email weeks after the purchase. You don't find ... Read More

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DealerRater - Jul 21, 2025

We have bought two vehicles from this dealership within the last year. They are professional and made it easy for us! Rayvon was great when we purchased our brand new car and he was especially knowledgeable and helpful with the electronics and online features. We were sorry to hear he was no longer there when we went back with our son to purchase a truck, but Samantha Yepiz was there to save the day! She was so friendly and personable. She has even been very attentive to follow-ups via phone and email weeks after the purchase. You don't find that kind of responsiveness these days!

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Update to My Original Review: Shortly after posting my initial review, my niece’s check engine light came on AGAIN. This time, the issue was a broken piston, and the repair estimate was approximately $5,612. In less than sixty days of owning this car, we’ve faced issues totaling nearly $7,000 in repairs. We chose South Charlotte Chevrolet because we expected a reputable dealership would thoroughly inspect their used vehicles before selling them. Unfortunately, that was not our experience. Now, my niece—a college student—is stuck with a $16,000 car that is not operational and needs another $7,000 in repairs, all within two ... Read More

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Google - Jul 7, 2025

Update to My Original Review: Shortly after posting my initial review, my niece’s check engine light came on AGAIN. This time, the issue was a broken piston, and the repair estimate was approximately $5,612. In less than sixty days of owning this car, we’ve faced issues totaling nearly $7,000 in repairs. We chose South Charlotte Chevrolet because we expected a reputable dealership would thoroughly inspect their used vehicles before selling them. Unfortunately, that was not our experience. Now, my niece—a college student—is stuck with a $16,000 car that is not operational and needs another $7,000 in repairs, all within two months of purchase. Frankly, we would have been better off buying from a place like “Bob’s Used Cars.” I am extremely disappointed and feel let down by South Charlotte Chevrolet. Shame on you for selling a vehicle in this condition and not taking responsibility for it. Original review: I recently brought my niece to purchase her first car at this dealership. We selected a pre-owned vehicle without a warranty. Within three weeks, the car developed a significant issue estimated to cost $1,800 to repair. Upon notifying the dealership, they requested that we have the vehicle towed to a local dealership—since my niece was out of state—to verify the diagnostic codes and obtain a repair estimate. After I provided the quote to South Charlotte Chevrolet, they agreed to cover the repair costs to ensure the car was operational. I appreciated their transparency, integrity, and commitment to customer satisfaction. Based on this experience, I highly recommend this dealership and wish to acknowledge Will for his assistance. I look forward to returning in the future!

I would do 1 star but it wasn’t all bad to begin with. I bought a 2025 Silverado EV from this dealer at the end of February brand new. The truck has been sitting at the dealership for the last 30 days needing some kind of OnStar telematic module. Yes it might be a GM issue but no can take accountability. How about replacing the truck or just take it back. Not much else to say just wow.

(Translated by Google) I took my vehicle in for an alignment, and I had to go back two more times, but they didn't fix it. It still has the same problem it didn't have before they did the work. They washed their hands of it. (Original) Lleve mi vehículo por una alineación me tocó regresar 2 veces más y no me solucionaron, sigue con la el mismo problema que no tenia antes de que ellos hicieran el trabajo, se lavaron las manos con esto

I had 2 vehicles in the dealership 1 for an oil change and the DMV inspection. The other for the inspection. Being from out of state I wish they would have told me I was exempt from the inspections for the 1st year instead of paying for the inspections.

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(Translated by Google) I was in contact with a saleswoman named Veronica. At first, she kept calling, and I couldn't answer her calls. She also kept sending messages. When we finally got around to talking about the vehicle I was interested in, everything was fine up to that point. But when she asked if I would trade in, I replied that I would, that I also had a vehicle to trade in. She changed her mind and told me she would call me back later because there were other customers ahead of me. These people don't like to ... Read More

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Google - Jun 7, 2025

(Translated by Google) I was in contact with a saleswoman named Veronica. At first, she kept calling, and I couldn't answer her calls. She also kept sending messages. When we finally got around to talking about the vehicle I was interested in, everything was fine up to that point. But when she asked if I would trade in, I replied that I would, that I also had a vehicle to trade in. She changed her mind and told me she would call me back later because there were other customers ahead of me. These people don't like to accept trades. Be careful with this saleswoman. (Original) Estuve en comunicación con una vendedora llamada Verónica al principio ella estuvo llamando a cada rato yo no podía contestar sus llamadas también estuvo mandado mensajes cuando ya pudimos hablar sobre el vehículo que estoy interesado todo asta allí bien pero cuando ella me pregunta si daré un down le respondí que sí que también tengo un vehículo para trade ya ella cambió me dice que me llamará luego porque hay otros clientes antes que yo esta gente no le gusta aceptar trade tengan cuidado gente con esta vendedora

I’m extremely disappointed with the experience we had at this Chevy dealership. My husband brought in his 2017 Chevy Impala for a routine service—spark plug replacement and new tire pressure sensors. The car had zero issues with the infotainment screen since we purchased it new in 2016. After the service, the screen was completely non-functional. It now displays a black screen saying: “Waiting for Update Media – GMG3G_LINUX_16.1B027 – Copying 0/100”—a clear sign the system was put into software update mode during the appointment. When we brought this up, the dealership claimed the infotainment HMI system needed to be ... Read More

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Google - Jun 1, 2025

I’m extremely disappointed with the experience we had at this Chevy dealership. My husband brought in his 2017 Chevy Impala for a routine service—spark plug replacement and new tire pressure sensors. The car had zero issues with the infotainment screen since we purchased it new in 2016. After the service, the screen was completely non-functional. It now displays a black screen saying: “Waiting for Update Media – GMG3G_LINUX_16.1B027 – Copying 0/100”—a clear sign the system was put into software update mode during the appointment. When we brought this up, the dealership claimed the infotainment HMI system needed to be replaced and quoted us $1,600 to fix it—without acknowledging that this issue started while the car was in their care. They didn’t even attempt to reflash or reset the system, which is a standard first step for this kind of software lock. This feels like a clear case of a mistake being covered up and passed onto the customer as a costly repair. Either a battery disconnect, diagnostic tool, or update process triggered this issue—and now we’re being told to pay for their error. I’m leaving this review to warn others: ⚠️ Double-check your vehicle’s systems before and after service ⚠️ Get written documentation for what was done ⚠️ Be cautious of upcharges for major repairs that may not even be necessary We will not be returning and cannot recommend this dealership due to the lack of accountability and transparency.